Shipping policy
Shipping Policy
Last Updated: August 2026
Welcome to Shopmerce. We are committed to delivering your orders quickly, safely, and efficiently across India.
Shipping Coverage
We currently ship to all serviceable locations across India.
At this time, we do not offer international shipping.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons or high-demand periods, processing may take slightly longer.
Estimated Delivery Time
Our typical delivery timeline is:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 Business Days |
| Tier 2 & Tier 3 Cities | 4–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that delivery times are estimates and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
🚚 FREE Shipping on all prepaid orders above ₹499.
For orders below ₹499, shipping charges (if applicable) will be displayed during checkout before payment.
Cash on Delivery (COD)
Cash on Delivery (COD) is available for eligible products and serviceable PIN codes.
Some orders may require order confirmation before dispatch.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email containing your tracking details.
You can use the tracking link to monitor your shipment's progress.
Delivery Attempts
Our courier partners generally make 2–3 delivery attempts.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned.
Incorrect Shipping Address
Please ensure that your shipping information is accurate before placing your order.
Shopmerce is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by customers.
Shipping Delays
Although we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- High order volumes
- Courier operational delays
- Government restrictions
We appreciate your patience and understanding.
Damaged or Lost Orders
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery.
Please include:
- Order Number
- Photos of the package (if damaged)
- A brief explanation of the issue
Our team will investigate the matter and work toward a prompt resolution.
Contact Us
If you have any questions regarding shipping or your order, feel free to contact us.
📧 Email: shopmerce8@gmail.com
Customer Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)